Axsun fully supports its products and is happy to answer additional questions which are not addressed in this Knowledge Base.
If you are unable to find answers using the Search... tool or by browsing the Getting Started Guides, Reference Manuals, or How-To articles available in the table of contents on the left sidebar, please contact Axsun technical support through your original Axsun sales contact or by submitting a request HERE.
IMPORTANT: When contacting Axsun with a technical support question, please provide all of the following information to your best ability:
Your name, institution, and contact information
The month & year your system was purchased or originally installed
Your system serial number ("A" plus 8 numbers, usually on a silver decal stuck to your system)